Return Policy

Thank you for shopping with Fur Baby Life! 🐾

We are committed to ensuring your satisfaction. Please review our return policy below:

Returns:

  • We accept returns within 30 days of your original purchase date.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.

Refunds:

  • Once we receive your returned item, our team will inspect it and process your refund.
  • Refunds will be credited to your original payment method within 5 business days.

Exchanges for Damaged or Defective Items:

  • If you receive a defective or damaged item, we will gladly offer you a discount on a future purchase if you provide evidence of the issue (such as photos showing damage or manufacturing defects).
  • If you prefer a return, you will be responsible for return shipping costs, but we will cover the cost of the new item if it’s defective or damaged.
  • To initiate an exchange or report an issue, please contact our customer service team at ejprof2024@gmail.com.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item is defective or damaged.
  • We recommend using a trackable shipping service to ensure your return is safely received.

How to Start a Return:

  • To initiate a return, please contact our customer service team at ejprof2024@gmail.com.
  • Provide your order number, a brief explanation of the return reason, and any relevant photos if applicable.

Non-Returnable Items:

  • Some items, such as personalized products and perishable goods, cannot be returned.
  • Please refer to the product description for any specific return restrictions.

Order Cancellations:

  • If you wish to cancel your order, please contact us immediately. Once an order has been shipped, it cannot be canceled.

Contact Us:

  • If you have any questions or concerns regarding our return policy, feel free to contact our customer service team at ejprof2024@gmail.com.

We truly appreciate your business and strive to make your shopping experience at Fur Baby Life enjoyable. Thank you for choosing us!

Fur Baby Life
Email: ejprof2024@gmail.com